Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment, with the remaining 50% to be paid 24 hours before your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Contact Us Today
We are here to assist you with any inquiries regarding our premium cigar accessories. Your satisfaction is our priority, and we strive to provide exceptional customer service to all our clients. Feel free to reach out for support or questions about our products.
Get in Touch
Our dedicated team is available to help you with any questions or concerns you may have regarding your orders or products. We value your feedback and are committed to ensuring a seamless experience for you.
Support Hours
Our customer support team is available Monday to Friday from 9 AM to 5 PM EST. We aim to respond to all inquiries within 24 hours to ensure you receive timely assistance.
Email Us
For any inquiries, please email us at [email protected]. We look forward to hearing from you and assisting you with your needs.
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Social Media
Stay connected with us on social media for the latest updates, promotions, and news about our premium cigar accessories. Join our community and share your passion for cigars with us.
Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more. We have compiled a list of FAQs to help you navigate your experience with us easily.
Shipping Information
Delivery Options
We offer various shipping options to meet your needs, including standard and expedited shipping. All orders are processed within 1-2 business days for prompt delivery.
Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days for a full refund, provided it is in its original condition.
Contact Form
For your convenience, you can also fill out our online contact form, and a member of our team will get back to you as soon as possible. We appreciate your interest in our products.
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